Comprehensive Public Services Delivery System (CPSDS)Tiruvallur District administration has implemented a very innovative Comprehensive Public Services Delivery System (CPSDS) consisting of very quick, reliable, and responsive delivery of services to people and quick and effective redressal of their grievances.
This includes presenting of petition by the people through all possible modes such as, in person, on line through e-mail, and through SMS using their mobile phones. The delivery of services is assured to the petitioners within the time indicated as per citizens’ charter. For petitions received through e-mail, online and through SMS, replies are sent to the petitioners through the same mode.
Services offered by the District AdministrationVarious Government Departments under the District Administration offer a large number of public services to the general public through the Office of the District Collector, Four Revenue Divisional Offices, Nine Taluk Offices, and 14 Block Development Offices in the Tiruvallur District. These services include various certificates such as Birth & Death certificates, income and community certificates etc, and provision of benefits under poverty alleviation schemes.
Under the existing system, general public usually approach the concerned Officers in the above offices’ with their requests for services for which they have to spend a lot of time and have to incur expenditure on travel etc. Further, they are forced to take a day off from their regular work, which results in loss of daily wages for that particular day. To overcome such hardships to general public, a totally new and innovative system of sending petitions to the concerned offices and delivery of services has been introduced in Tiruvallur District. The new system focuses on process improvements and introduction of new monitoring and supervision mechanisms using electronic governance to improve access to and delivery of services to the people. The details of this new system are explained below.
Online System for Grievance Day Petitions
General public usually gather at the Collectorate and other Government offices in the district every Monday to submit their grievance petitions directly to the District Collector. This day is aptly named in Tamil as ‘Manu Needhi Naal’. District Collector himself goes through the gist of the petition and immediately calls the concerned Officer who is present in the meeting to take further action on the grievance.
Though this system was computerized earlier, a new system has now been introduced to make it completely online for the benefit of the general public. Accordingly, with the help of NIC, Tamil Nadu State, a web-based system has been designed with the following URLhttp://tiruvallurgdp.tn.nic.in/gdp for district officers, and http://tiruvallurgdp.tn.nic.in/online for general public. For district level officers, a unique user name and password has been created to access the system for feeding reply and other related activities. However, general public can directly submit their requests by accessing the above URL.
From 7th of January 2008, the system has been switched over completely to online mode through which the petition received from the petitioner is directly marked to the concerned officer. Suitable reply for the petition has to be duly entered by the concerned officer. Spl. Deputy Collector (Social Security Scheme) is authorized either to accept or reject the reply entered by the concerned officer. In case a petition is rejected, the concerned officer will have to re-enter a suitable reply for the petition as it will be marked as pending against his / her name. Similarly, if a petition marked by the Assistant in the Spl. Deputy Collector (Social Security Scheme) Section is not related to that office, then he/ she may mark it to the intended Office by writing appropriate message in the reply column.
Now, as per Govt. direction, the URL has been changed as http://onlinegdp.tn.nic.in/admin for district level Officers’ and http://onlinegdp.tn.nic.in for general public as the Online System has been extended to all the Districts in the State.
Comprehensive Coverage of all Types of PetitionsProvision has been made in the software for the public to feed various types of grievance petitions received by the district administration. On receipt of petitions, they are entered online in the appropriate file as noted above and marked to the officer concerned for taking further action. The officer concerned has to take immediate action and feed the reply through the computer so that the disposal of the petition could be known immediately.
The petitioner can also verify the status of his/her application as to whether it is disposed off or pending with period of pendency by entering into the website, http://tiruvallurgdp.tn.nic.in/online OR http://onlinegdp.tn.nic.in . The petitioner can access the reply given to his/ her petition by entering the application number given to the petition in the acknowledgement. Replies are also sent through post to the applicant.
Petitions through SMS / MMS
The district administration has also introduced an entirely new mode of receiving petitions through SMS / MMS in association with BSNL and NIC, Tamil Nadu. The SMS / MMS petitions sent are received at a dedicated email address.In this email address, ‘ m ’ stands for Mobile, ‘ a ‘stands for Arasu (meaning ‘ Government ’ in Tamil) and ‘ tlr ‘ stands for the 3-letter district code of the district. BSNL has offered its SMS services through the number 54373. When a SMS is sent following the procedure below, Since its introduction in November 2007, over 900 SMS / MMS petitions have been received and disposed of by various departments in the district.
How To Send Petitions through SMS?
This innovative method of receiving petitions from general public through SMS using their mobile phones is the FIRST of its kind in the entire State. The petitioner has to key in the message in the following format.
where TLR is the short name of the district and BC represents the type of request namely, Birth Certificate. Similarly, DC represents Death Certificate, IC represents Income Certificate, GP represents Grievance Petition and etc.
|Type of Service||SMS Sending Method|
TLR BC Date_of_Birth Baby_Name Place_of_Birth Parents_Name_and_Address
TLR DC Date_of_Death Deceased_Name Place_of_Death_and_Address
|3||Community Certificate||TLR CC Petitioner_Address_and_Community|
|4||Residence Certificate||TLR RC Petitioner_Residence_Address|
|5||Income Certificate||TLR IC Petitioner_Address_and_Income_Details|
|6||Patta Copy||TLR PC Pattadharar_Address_and_Land_Details(Village_Name, Survey_Number/Subdivision_Number and Patta_Number|
|General Petition||TLR GP Petitioner_Name_and_Address_and_Grievance_Details|
After typing the details, the SMS has to be sent to the number 54373. The petitioner automatically get the confirmation of message sent from the service provider. The SMS is then automatically redirected to the dedicated email addressby the Service provider.
All the messages received are immediately forwarded to the concerned officer through his/her official email address. The concerned officer downloads and prints the petitions thus received through SMS on daily basis. The hard copy itself is treated as a petition and necessary action is initiated. This system has been introduced free of charge to the petitioners. The petitioner has to pay the application fees, processing charges if any, as prescribed by the Government at the time of getting his/her requested services - submitted through SMS. The petitioner is given reply on the petition through SMS using web-based software.
Requests for Birth, Death, Legal heir, Nativity and Income Certificates, Family Card, A-Register/ Patta copy involving or not involving sub division, Old Age Pension application, general grievances etc. may be sent through SMS using the above procedure. If any discrepancy is found in the SMS, the same is informed to the petitioner through SMS.
Similarly, petitioners are encouraged to send photographs of any incidents/ accidents/ natural calamities occurring in their locality, which needs district administration’s immediate intervention, through MMS. They can also send applications through this method for services that require a photograph to be submitted, such as for obtaining a new Ration Card and Old Age Pension. For this, one needs to have a cell phone with camera and GPRS facility. With this facility, one can send the petition as an email to the email firstname.lastname@example.org along with the photograph through his/her cell phone itself. Action on the petition is initiated immediately in such cases and reply is given to the petitioner through SMS / MMS
Further steps have been taken for deducting the fees fixed by the Government for the issue of various certificates and delivery of services by BSNL from the outstanding balance of the cell phone account of the user. Thus the petitioner need not visit the Government office for paying the application fees, etc. On receipt of SMS, BSNL deducts the application fee and Government charges if any from the balance amount at the credit of the cell phone account of the applicant and sends it to the District Collector for proper remittance into Government account.
Women SHGs have been involved in this system by giving proper training to assist the public to send their applications through SMS, MMS and through e-mail using this method. The publics have been benefited immensely through this new system.
Mass Contact Programme
Every month Mass Contact Programme is being conducted by the District Collector and the District Revenue Officer in selected villages, the public can meet and submit petitions on various requests on the spot to the District Collector. All these petitions are computerized in the websitehttp://tiruvallurgdp.tn.nic.in/online OR http://onlinegdp.tn.nic.in . The petitioners can know the status of their petitions through this website.
Agriculture Grievance Day
The District Collector is also conducting Agricultural Grievances Day every month to redress the grievances of the agriculturists, all petitions received on that day are computerized and action is taken immediately. Replies are sent to the petitioners through post. They can also see the reply online. During the grievance day meeting, all petitions given previously are discussed and are replied to the satisfaction of the petitioners.
Information centre in all RDO’s , Taluk and BDO Offices
An Information Centre has been opened in the Revenue Divisional Offices(4), Taluk Offices(9) and Block Development Offices(14) in Tiruvallur District to receive petitions. All petitions are entered in computer and acknowledgement slips are given to the petitioners. Certificates for which enquiry is not necessary are given @ 3 p.m. on the same day itself in the Information Centre. In other cases, the date and time on which replies would be given are noted in the acknowledgement given to them and the applicants can receive them on the prescribed date without any difficulty and delay. The petitioner can know the status of his request through the website noted in the acknowledgement.
Electronic File Processing System (EFPS)
Each Tapal received by the District Administration is allotted a computer generated unique number using this system. Further, it is being marked to the concerned Assistant at the input level itself. The concerned Assistant has to initiate action on the file through computer only. He has to mark to the next higher authority who in turn will forward to the ultimate authority who is empowered to take final action on it. This is definitely a boon to the District Administration as it has completely removed usage of stationery. The System is in operation since March 2008.
Upon its successful launch in the Revenue Department, it has been extended to all other Departments as per the direction of the then Collector. All files in the Collectorate building are processed only through computers. Now, the Government has issued a GO to the effect that all other Districts in the State to follow this System with immediate effect. At present, Ambattur Taluk Office is using EFPS System.
Online District Revenue Administration Review Meeting
Collector use to conduct a monthly meeting of officials from Revenue and other Departments to review the progress made by the concerned in the various welfare Schemes of the Government. District Administration will collect the data from its sub-ordinate offices before the actual meeting. As per the directive of the then Collector, an online system (http://intra.tn.nic.in/revenue/dra ) was developed by NIC to collect the data from the Revenue Divisional Offices and Taluk Offices. This has evoked positive response from the District Administration for its paperless mode of operation. System is successfully in operation since March 2008.
Land Records Software is in operation in all the nine Taluk Offices in the District. All Patta transferes with or without Sub Divisions are being carried out using the Software. KRP is authorised to generate and issue the A-Register Extract and Chitta Extract to the public after obtaining Signature from the Authorised Signatory for which a nominal fee of Rs. 20/= is charged per copy as per Govt. direction. Further, provision is given in the Tamil Nilam Software for entering the Petition details as received from the public.
Two Acre Land Assignment Software
Two Acre Land Assignment Software was developed by NIC-TNSC which keeps track of beneficiary details, type of land whether encroached or Non-encroached etc. During the Phase I operation, all taluk officials entered the details at the District Computer Section in a centralised manner. However, subsequent phases were carried out at the respective Taluk Office itself.
House Site Patta Assignment Software and House Site Survey Software
The Software was developed by NIC-TNSC which keep track of beneficiary details, type of land whether encroached or Non-encroached etc. As in the case of Two acre Land Assignment, Phase 1 details were entered at the District Computer Centre in a centralised manner. However, subsequent Phases were entered at the respective Taluk Office.
Land Lease Information System
This is also a part of the Tamil Nilam Software developed by NIC-TNSC. It keeps track of Land Lease details in Taluks in the District.
Computerised Jamabandhi Accounts System
Tamil Nilam Software is in operation in all the nine taluk offices in the District since 2003 and in the newly created Madhavaram Taluk Office since December 2009. District Administration conducts Jamabandhi in all the taluks under the chairmanship of senior Revenue officials during the month of May / June of every year. The computerised Jamabandhi Accounts system implemented in Uthukottai, Ambattur, Madavaram and Poonamallee Taluks.
Online NSAP Software (http://nsap.nic.in)
Online NSAP Software which keeps track of beneficiaries details pertaining to IGNOAP, IGNDWP and IGNDPS Schemes.
Collabland Computer Centre was inaugurated by the then Collector during March 2009. At present, 20 computers including one Server, Printers and Plotters are in full use in the Centre. FMB work related to Pallipet Taluk was taken up during March 2009 and completed in March 2011. The then COSS personally visited the Office to monitor the progress made in the FMB computerisation. Now, Tiruttani Taluk FMB maps are being computerised using the latest CollabLand Software.
Online BC/ MBC Scholarship System
NIC-TNSC, Chennai has developed an Online System (http://escholarship.tn.gov.in/edistrict_bcmbc/) for maintaining the students details, scholarship details including Hostel Fees etc. for the benefit of BC/ MBC Department as per the direction the Director. Accordingly, a training program was conducted at the Collectorate to all the staff of Arts & Science Colleges and Professional Colleges in the entire District during November 2009. Computerised disbursement of Scholarship System was implemented from December 2009 onwards. Similarly, refresher training was conducted to the staff of all the above institutions in the District for Renewal of Scholarship through Online System at the Collectorate in the month of July 2010 for Renewal of Scholarship to old students.
Online Adi Dravidar Tribal Welfare Scholarship System
Similarly, NIC-TNSC, Chennai has developed an Online System (http://escholarship.tn.gov.in/edistrict_adw/) for maintaining the students details, scholarship details including Hostel Fees etc. for the benefit of BC/ MBC Department as per the direction the Director. Accordingly, a training program was conducted at the Collectorate to all the staff of Arts & Science Colleges and Professional Colleges in the entire District during August 2010. Computerised disbursement of Scholarship System was implemented from September 2010 onwards.
Payroll System developed by NIC-TNSC, Chennai is in operation in all the State Government Departments since 1999. Updated Versions of the Software is implemented as soon as new version is released by NIC-TNSC. Currently, latest Payroll version is in operation in the entire District. Payment is made through ECS since 2004. VI Pay Commission Arrears was calculated and disbursed in installments through ECS using the Arrears Software developed by NIC-TNSC.
When ECS was implemented in 2004, all DDOs’ in the District had to process their Salary and Non-Salary Bills through the Payroll Software and submit the Bills in a floppy along with a hard copy to the respective Treasury/ Sub-Treasury. Using Verification Software for clearing the Bills through ECS. Similarly, pension payments are also done through ECS at Treasury and Sub-Treasury Offices using e-Pension Software.
NIC has developed Vahan and Sarathi Software for issue of computerised Driving and Vehicle Licences to the public since 2005. Software is in operation at RTO Tiruvallur, RTO RedHills, Unit Office Poonamallee and Unit Office Ambattur. This has led to transparency in the daily activities at all the above Offices.
Online Certficates Monitoring System
All types of Certificates such as Birth, Still Birth, Death, Nativity/ Residential, Community, Legal Heirship and Income issued at Taluk Offices are processed through the Online Software (http://taluk.tn.nic.in/eservicescms) developed by NIC-TNSC, Chennai since 2008. All Certificates are entered in the Computer in the above portal by making use of their Username and Password and an unique Computer No. is allotted to each Certificate. Same is separately maintained in a Register by the concerned official. Whenever, additional copies are required by the public, it can be easily generated by providing the computer No. of the particular Certificate.
Online e-Tenders System
NIC-TNSC has developed an online e-Tenders System (http://www.tenders.tn.gov.in/publish) for the Phase I Users of various Departments in the State Government through which tender related documents can be uploaded in the online mode. Each Department is provided with a unique User ID and Password with which user can login into the Online System and host their Tender documents for the benefit of the bidders. Rural Development, TASMAC etc. are some of the Departments utilising the above facility. Various Municipalities in the District are using Phase II e-Tenders System in which all tender related transactions such as Invitation, Bidding and Allotment etc. are being carried out in the Online mode itself. To accomplish this all Municipal Commissioners are issued DSCs by NIC, New Delhi.
Video Conferencing System
NIC, new Delhi has provided VC equipments such as 29" TV, TV Trolley, VC System etc. to all the Districts in the State through which Head of Departments can review the work progress at the remote place from Chennai itself. Previously, this facility was provided through VSAT. However, of late, same is provided through NIC’s leased line network.
TAMIL NADU STATE WIDE AREA NET WORK (TNSWAN)
State Wide Area Network has been identified as one of the core e-Governance back bone infrastructure by National e- Governance Action Plan (NeGP). DIT, GOI has issued guidelines for setting up of State Wide Area Network and also extended partial financial support to the States. GOI has approved the SWAN proposal of TamilNadu during April 2005 for the project. GOTN has given administrative approval vide G.O Ms.No.11 dated 27.10.2006 of IT Department towards setting up of TNSWAN.
TNSWAN core network has 708 nodes ( POPs- Point of Presence), which was created at the Secretariat, Rajbhavan, DGP office, Commissioner of Police, Corporation of Chennai, Governement Complexes such as DPI,DMS,Ezhilagam,Panagal Building and Kuralagam at Chennai and at the Collectorates, Revenue Divisional Offices, Taluk offices and Block Development office. This Network will link all the Government departments to provide Voice, Data and Video connectivity for improving the delivery of services to the public and for improving the response-time and transparency.
ELCOT is the implementing agency of the project.HCL Infosystems Ltd is the consultant of the project. Tata Consultancy Services is the Operating Agency of the network, who has set up and maintaining the network on BOOT (Build ,Own, Operate and Transfer) basis over a period of 5 years. BSNL is the bandwidth provider of the network. The Network is being centrally operated, managed and maintained by TCS from the Network Operating Centre(NOC), Perungudi. A 24x7 help desk is operational at NOC by TCS and BSNL has a dedicated help desk at Trichy.
The core back bone network has successfully commissioned and the the BOOT operation has commenced with effect from 1.12.2007. The TNSWAN project was formally inaugurated by the Hon'ble Chief Minister of Tamil Nadu & Hon'ble Minister for communications & I.T,GOI on 08.04.2008. TamilNadu is the first State,which has commenced the BOOT operation of the Network in the country.
The core network is being operated and maintained by TCS, the Operating Agency. The sites are being maintained by the respective Office( Collectorate/RDO/TLK/BDO). Any site issue at the POP is brought to the knowledge of the nodal officer of that POP appointed by the District Administration. The Operating Agency and ELCOT together with the co-ordination of the respective nodal officer to set right the issue for the smooth running of the network to provide uninterrupted services to the end user.
As of today, around fifty plus Government applications are running through the network. Also, Inauguration of the various schemes through Video Conferencing by the Hon'ble Chief Minister is being done through TNSWAN.
Government Departments have to get connected to the TNSWAN POPs to come under the SWAN intranet, to roll out their applications and also to avail other services such as voice, internet, Video Conferencing etc. TamilNadu is the first State, which has gone for the horizontal connectivity through an open tender process.
ELCOT has floated a open rate contract tender for horizontal connectivity. ELCOT has finalized three Network Integrators, viz., Bharath Electronics Ltd, Tata Consultancy Services Ltd, and HCL Info systems Ltd. through this tender to provide horizontal connectivity to about 5000 Government offices. BSNL is providing the bandwidth for the horizontal offices at the same rates, that was finalized for the core network. To provide connectivity to the Government Departments, the existing networking hardware in the POPs have to be upgraded. Hence, ELCOT has finalized one Network Integrator, Wipro Ltd through this tender for up gradation of TNSWAN POPs and the work of upgradation of POPs is under progress.
As of today, horizontal connectivity network is under operation at 210 offices of Commercial Tax, 74 offices of TWAD, 48 hospitals (TNHSP), TN e-Governance Agency, State Health Society and AGS office.
Work is under progress for Employment & Training (Training wing-67), Forest(96), TNHSP(222), Medical services Corpn.(25), Transport(141), Municipal Administration(165), Industries (68) and IAMWARM project.(53)
Work orders have been issued to the Network Integrators for giving connectivity to Treasuries and Account Dept.(247 ), Employment & Training (Employment wing-48), Registration(700), Forest (12), TNHB (19), Survey (25) departments and NIC (2).
Broad Band Connectivity
ELCOT has floated a open rate contract tender for Broad Band connectivity and finalized BSNL as the service provider for the same. As of today, broad band connectivity work orders have been issued to BSNL to provide Broad band service to 2364 offices and 4036 schools.
Main Frame Data Centre
The functional testing of the TNSWAN (Tamil Nadu State Wide Area Network) was completed by July 2007. During that period, DIT ( Department of Information Technology), Government of India was working on the guidelines to set up the State Data Center throughout the country. In this situation, ELCOT has taken a proactive initiative to set up a Data Center with two Linux complaint enterprise class Main Frame Servers adjacent to the NOC (Network Operating Centre) to roll out the e-Governance applications of the Government through TNSWAN. The Data Centre has commissioned as on 29.02.08. Main Frame Servers have been commissioned adjacent to the Network Operating Centre (NOC) of TNSWAN at ELCOT Premises, Perungudi to meet the immediate requirement of the Departments to roll out their applications through TNSWAN. The Mainframe Data Centre was formally inaugurated by the Hon'ble Chief Minister of TamilNadu & Hon'ble Minister for Communications & I.T, GOI on 8.04.08.
The following applications are running on the Main Frame Servers.
Family Card Project.
e-Gov..Web Portal of Chennai Corporation.
PDS on line Billing (RCS)
MGR Medical University (Examination server)
e-Service Centre at the Collectorate
To establish an e-Service Centre for the benefit of general public at the Collectorate was initiated by NICSI, New Delhi. The newly constructed e-Service Centre was inaugurated on 03/06/2008. Two high end Servers and seven Clients were supplied by NICSI, New Delhi with LAN equipments. Initially, A-Register and Chitta Extracts of taluks anywhere in the District were generated using the TNSWAN connectivity and given to the Public on payment of the prescribed fees by the Government. This was done after verifying the authenticity of the owner of the Land. Spl. Tahsildar (Refugees Section) was given the responsibility of verifying and signing the extracts. Now, the Head Assistant, Record Section is vested with that power.
Further, GDP Petitions received from general public every Monday are being fed using the Online GDP Software at the e-Service Centre. Further, any other important work relating to Election, DRDA, RTO and Police are being carried out at the e-Service Centre with prior permission from the District Administration.
The various e-Governance initiatives described above are a totally new, unique and highly innovative in nature implemented by the Tiruvallur district administration to improve the delivery of Government services to the people and to provide a transparent, complaint free, and responsive administration to the public. It has been highly appreciated by the people, Media, and the Government.
COMPUTERISATION OF LAND RECORDS
Land is the habitat of man and its wide use is crucial for economic, social and environmental advancement of all countries. Although it is part of natural human heritage, access to land is controlled by ownership patterns. It is partitioned for administrative ease and used in many ways. More recently, the need for thoughtful and careful stewardship of land, together with intensive use and management of its resources, has emerged as a matter of major global concern.
Access to Land Records is very limited and people are ignorant of the existing system. Even for simple transfer of ownership from father to his own son, the process consumes lot of time and energy. Hence, it is high time to go in for computerization of Land Records.
Land information is vital for making decisions related to land investment, development and management. It involves making fundamental policy decisions about the nature and extent of the investments in the land. Land Information System is giving support to the District Administration by providing information about the land and its resources.
WHY COMPUTERIZATION OF LAND RECORDS?
In view of the large volume of data it is becoming extremely difficult to effectively monitor the transactions and manage the information flow through conventional manual system. Computer based Land Records Information System is helpful to:
SUBJECTS TAKEN UP FOR COMPUTERISATION
1. Land Holding Details (A-Register)
The land holding details (A-Register) is a permanent register of each village which is having the details of Survey Number, Subdivision Number, Type and Category of the Land, Extent of the land, Rate of Cess, Total Cess, Patta Number, Owners Details and Usage of the land. Survey Department is the authority for maintenance of this register.
2. Land Ownership Details (Chitta)This is maintained by Village Administrative Officer (VAO). This register has details such as Patta Number, Land Owner name (Pattadhar), his address and the Land Survey number.
3. Patta Transfer
The transfer of lands can occur in two ways:
The name transfer may involve sub divisions in the existing land area.
4. Sub Division Details
Land parcels are basically divided and maintained using Survey Numbers and its Sub-division Numbers. This occurs when a portion of the land is transferred to a new owner or to the assignee.
5. Changes in Classification
Classification of a particular piece of land is done through settlement. Due to prevailing conditions, if the authorities feel that it is necessary to change the classification of land such as Porambokku into Natham , Wet into Dry, etc., then the changes are carried out accordingly in this register.
6. Land Assignment
Assignment of Government Porambokku (Wasteland), in favour of the eligible persons either free of cost or on collection of market value is called Assignment
7. Land Acquisition
Compulsory acquisition of any patta land for any public purpose, subject to the Land Acquisition Act, is called Land Acquisition.
8. Land Relinquishments
Giving up of title over any land by the Land Owner in favour of the Government or Local Bodies is called Relinquishment.
9. Land Alienation
Transfer of any Government land in favour of any Government Department or Local Bodies or Quasi Government organisation is called Land Alienation.
10. Land Encroachment
Encroachment of Government land or land owned by local authority such as Panchayat, by a person or group of persons is called Encroachment.
11. Land Revenue
It is the tax levied by the State Government for each Fasli year based on Tharam (Quality) and Classification. Local Cess and Local Surcharge are added with the basic land tax.
12. Land Settlement
Finalisation of each Survey Number indicating sort, tharam and classification of each piece of land and its ownership details.
Adangal is the Village Account No.2 which is maintained for each Fasli year by the VAO. It contains details about each piece of land in a particular village, the crop that is raised and its condition.
The Land Holding Details (A-Register) and Land Ownership details (Chitta) are the Master Records. The other records are updated depending on the transactions.
Objectives of Touch Screen Kiosk